Privacy Policy

Last updated: January 2025

Ephraim Care ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, date of birth, address, phone number, email address, NDIS number
Health Information: Disability-related information, support needs, medical history relevant to service delivery
Service Information: Records of services provided, progress notes, incident reports
Financial Information: NDIS plan details, funding information, invoicing records

How We Use Your Information

We use your information to:

Deliver NDIS support services tailored to your needs
Communicate with you about your services
Process claims and manage your NDIS funding
Meet our legal and regulatory obligations
Improve our services and operations
Respond to complaints and feedback

Information Sharing

We may share your information with:

The National Disability Insurance Agency (NDIA)
Other service providers involved in your care (with consent)
Government agencies as required by law
Professional advisors (accountants, lawyers)

We will not sell or rent your personal information to third parties.

Data Security

We implement appropriate security measures to protect your information, including:

Secure storage systems with encryption
Access controls and authentication
Staff training on privacy and confidentiality
Regular security reviews and updates

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Withdraw consent for certain uses of your information
Lodge a complaint about our handling of your information

Data Retention

We retain your information for as long as necessary to provide services and meet our legal obligations. NDIS records are retained for a minimum of 7 years as required by law.

Children's Privacy

We provide services to participants of all ages. For participants under 18, we obtain consent from a parent or guardian before collecting personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone: 0451 918 884
Email: info@ephraimcare.com.au

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.